New Era Internet - Our System Explained - Terms & Conditions
How does it work?
There are no physical tickets with our system; we don't send anything to you in the post. This means you can order tickets right up to the day of the event!
When you buy an event ticket through our site we give you a booking reference number. This number will be displayed on the screen when you have completed your order.
This reference number is your ticket - it is important that you have it when you come to the event.
You can print out a full receipt after payment. We will email your booking reference number to you; you should receive your email within about 30 mins after your order is confirmed. You do not need the email or receipt to gain entry to the event; you just need your booking reference number and some ID. For more info on what ID will be required see below.
Age Restrictions
All of our events are for persons aged 18 and over only unless specifically stated otherwise. All members of your party must bring proof of age if appropriate.
What ID do I need?
We recommend any form of official ID with either a photo or a signature such as a photo driving licence or a credit card.
What if I can't go?
All ticket face values and booking fees are non-refundable. We reserve the right to withdraw your tickets if we suspect you have re-sold them.
What if the event is cancelled? Normally, we will contact you via the email address you have given us to let you know in advance that the event has been cancelled. Please note that this is not always possible if, for example, the cancellation is at the eleventh hour. If an event is cancelled, we will usually offer a refund of the ticket face value. If the event is postponed, tickets will usually be valid for the re-arranged date. Please note that the booking fee is non-refundable in all cases.
My tickets haven't arrived...
We do NOT send out tickets via the post, we provide you with a booking reference number. Your booking reference number is displayed on screen when you have completed your order, this number is your ticket. We also email you confirmation of your booking reference number, however you do not need the email to gain entry to the event; you just need your booking reference number and some ID.
I didn't receive my ticket email.Your ticket email may have bounced back if you gave an incorrect email address, or it may have been forwarded into your junk mail/spam folder. You do not need the ticket email to gain entry to the event, you just need your booking reference number and some ID.
TERMS AND CONDITIONS
1. Ticket Purchase Terms
Sale of Tickets : rights to admission for Events are sold in the form of unique booking reference numbers which are delivered electronically via this website.
WE DO NOT POST OUT ACTUAL PHYSICAL TICKETS unless otherwise stated.
Please note we do not purchase the Tickets, set the Ticket prices, or determine seating locations at the Event. We collect the Ticket money on behalf of the Promoter and supply details of your booking to them. Ownership of the Tickets and rights to grant entry to the Event remains with the Promoter and does not pass to us at any time.
A request by you to purchase Tickets using the booking process on this Website is an offer made subject to these Ticket Purchase Terms. The offer is made when you click the "pay" button on the Basket Page of the Website. Acceptance by us of your offer on behalf of the Promoter shall be deemed to be effective when your debit/credit card details have been cleared and we have confirmed your order.
2. Making your Booking
You must be over 18 years old to buy Tickets using this Website (all our events are for over 18s only) and must also comply with any age restrictions which apply to the venue where the Event is being held (as set out below).
When you are logged into this Website you may choose the Tickets you wish to purchase and add them to your basket. Please check your purchase carefully before you confirm your purchase and check out by clicking on "pay". At this stage an offer has been made by you to purchase the Tickets selected.
Once you have offered to purchase the Tickets then, subject to their availability at advertised prices and checking your debit/credit card details, we will accept your offer and confirm your Booking by displaying your unique booking reference number.
When we accept your offer to buy a Ticket we will charge your debit/credit card with the face value of the Ticket plus a Booking fee. The face value and Booking fee will be clearly itemised in your basket before you confirm your purchase and check out. We forward the face value of the Ticket to the Promoter. The Booking fee is the separate charge we make to you for facilitating the Booking (and is inclusive of VAT). If you require a VAT receipt for the face value of the Ticket you must contact the Promoter.
Until your payment is processed and accepted by us the unique booking reference number will not be valid.
WE DO NOT POST OUT ACTUAL PHYSICAL TICKETS unless otherwise stated. You are advised to check your purchase on receipt of confirmation from us. Please keep your unique booking reference number in a safe place as you will be refused entry to the Event without the number. (See "Gaining admission to the Event").
3. Gaining admission to the Event
The unique booking reference number for each Booking is issued subject to these terms and conditions. We advise that you familiarise yourself with the following terms and conditions before attending the Event. Some of the Events and Ticket types have age restrictions. Whilst we use reasonable efforts to provide details of any age restrictions, it is your responsibility to find out if there are any age restrictions which apply. When ticket holders arrive at the Event they must be able to provide a unique Booking reference number, their name, and either photographic or signature identification. If you are buying tickets on behalf of other people you are responsible for making those people aware of the relevant parts of these terms and conditions.
4. Venue rules and Regulations
Tickets are issued subject to the Rules and Regulations of the Promoter issued at the venue. Full details are available from the Promoter on request. You and all other Ticket holders in your party must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event.
The following points apply in general:
Neither the Promoter, nor venue management, nor ourselves accept any responsibility for any personal property taken to an Event.
Pass-outs or re-admissions of any kind to an Event are entirely at the promoter's discretion.
Ticket holders are advised that official merchandise is usually only available inside the venue.
The Promoter has entered into an agreement with us to honour the unique Booking reference numbers and to treat them as conferring the same rights as printed tickets or any other form of booking available for the same Event.
All details about Events advertised by us are provided on behalf of the Promoter and are supplied by the Promoters themselves. You are strongly advised to check Event details with the venue at which it is to be held and/or the Promoter before travelling to an Event.
We make the best efforts to keep all information as up-to-date as possible but we cannot be held responsible for any errors.
We offer you the opportunity to buy Tickets from a number of Promoters through this Website. We exclude liability for any Tickets or other goods provided by Promoters or other third party suppliers to the fullest extent permitted by law.
In no circumstance shall we be liable for any direct or indirect loss arising out of or in connection with this agreement or purchase(s) made through this Website save where such liability cannot be excluded by law.
Any dispute regarding the content or quality of the Event, or any actions of the Promoter, venue, performers or their representatives is deemed to be between you and the Promoter.
5. Refunds, cancellation, rescheduling of EventsPurchased Tickets cannot be refunded unless an Event is;
(a) cancelled;
(b) moved to another date and you decide not to retain your Booking for the rescheduled Event; or
(c) details of the Event are significantly changed after an order is placed (significant changes being a change of headline act or venue).
Only the face value of the Ticket will be refunded if (a), (b) or (c) occurs. Ticket booking fees are non-refundable.
If an Event is cancelled, rescheduled, or the details are significantly changed we will contact you by email using the details that you give us when you made your Booking.
If an Event is moved to another date (as set out in (b) above) or the details are significantly changed (as set out in (c) above) and you decide to retain your Booking you shall not be entitled to any refund of the face value of the tickets, or the booking fee or to any other compensation whatsoever.
If you require a refund under the conditions set out in (a) (b) and (c) above then you must notify us no later than 48 hours after the Event or after notification of a significant change. Refunds will not be given in any other circumstances or after this time.
6. Transfer of Tickets
By using this site to buy Tickets, you agree that:
• they are for the personal use of yourself and those named as ticket holders at the time of purchase ONLY,
• you will not attempt to transfer them,
• you will not attempt to resell them in any way.
• If you attempt to transfer your Ticket, it will be invalidated and the holder will be refused entry to the venue.
• If you attempt to resell the Ticket, it will be invalidated and the holder will be refused entry to the venue.
• If we suspect you are attempting to resell Tickets, we will invalidate your Booking
.
We reserve the right to cancel Ticket Bookings which we reasonably suspect to have been made fraudulently.
7. Age Restrictions, Right to admissionAll our events are age 18+ unless otherwise specifically stated. Please read all the information that applies to the Event/Ticket you are Booking, and bring a proof of age if appropriate.
The right to admission to an Event is reserved by the Promoter and Event venue, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected from a venue on account of being under age (or appearing to be underage and failing to provide proof of age), declining to be searched, abusive, threatening, drunken, or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. In cases of Events where prompt arrival is required, late arrival may also result in refusal of entry.
Laser pens, mobile phones, animals and Ticket holder's own food may also be prohibited from the venue.
8. Availability of TicketsSome Events and Ticket types have restricted availability or allow a maximum number of Tickets per purchaser. These restrictions are indicated in the Event information or during Booking. If you order Tickets in breach of these restrictions or in excess of the maximum allowed we reserve the right to cancel your order.
Tickets for Events may be available through other outlets and box offices. The number of Tickets available on this Website only reflects our remaining allocation, which is controlled by the venue/Promoter, and not the total tickets remaining for the Event itself.
Website Terms
If you use this Website you agree with us to be bound by the following terms and conditions. You are responsible for ensuring that anyone using the Website via your login details complies with these terms and conditions.
Access to the Website and content
We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
We assume no responsibility for the contents of any other websites to which the Website has links, nor the information on bands, venues, dates, times and any other information supplied by the Promoter.
Intellectual Property
The copyright, trade marks and all other intellectual property rights in the material contained in the Website, together with the Website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to us or is currently licensed to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our express written permission.
Privacy
We do not use email addresses for any purpose, nor will we re-sell them ro give them to any third parties. Promoters will have access to your email addresses. We are not liable for any use or misuse of your email address or other contact information by Promoters.
Exclusions of liabilityWe use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties including Promoters for posting on the Website. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
We do not accept any liability for loss (direct or indirect / consequential) which may occur as a result of failure to access this website or retrieve email(s).
Whilst we use secure payment and monitor our server, we cannot give any warranty that the website is free from viruses or anything else which may have a harmful effect on any web-enabled device and you should take your own safeguards in this area.
Data submitted by users
We accept no liability for data supplied by any user for display on the Website and the limitations in section headed "Exclusions of liability" apply.
If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.
If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.
You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.
You will indemnify us for any claim or loss (including without limitation, economic loss) suffered by us arising out of your failure to observe any of the terms of this condition headed "Data Submitted by Users".
Termination
We reserve the right to terminate your access to the Website and/or your Booking immediately and without notice and invalidate your Ticket so that you will be refused entry at the venue if you breach any provision of these terms and conditions.
General terms and conditions applying to Ticket Purchases and use of this Website
If any provision of any of the terms and conditions on the Website is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of the terms and conditions shall not be affected.
We may modify any of the Website Terms at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 (three) days after posting on the Website. We may modify any of the Ticket Purchase Terms at any time by providing the modified terms each time you make a Booking. By using this Website and its services you agree to these terms and conditions at the time of use or of Booking, therefore you should check these terms each time you access the Website and make a purchase.
All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
English Law governs all of these terms and conditions and each party submits to the exclusive jurisdiction of the English courts.
Neither party shall be liable to the other to the extent that any liability relates to an event over which that party has no control.
The parties shall not assign this agreement to any other party without the other's consent. However, you are deemed to consent to an assignment if there is a trade sale or group reorganisation of Internet Tickets Limited.
No part of this agreement is enforceable by anyone who is not a party to it, pursuant to the Contracts (Rights of Third Parties) Act 1999 except the following terms and conditions may be enforced by the Promoter in their own rights; "Gaining admission to the Event", "Venue rules and regulations and Age restrictions", "Concessionary rates, right to admission".
